Continuing Education
Helping industry professionals understand the importance of ethical decision making and the impact of textile restoration on the claims process.
CRDN offers a variety of Continuing Education Courses for insurance professionals and those in the restoration industry.
CRDN course credits are approved by the state of Minnesota for agents and adjusters who must meet education requirements as a condition of their licensure.
Our session leaders would be pleased to host a Lunch and Learn event at your facility, or at a location of your choosing.
All sessions offered free of charge.
For additional information please contact:
Steve Jones
CRDN of Minnesota
(612) 360-0486
sjones@crdnofmn.com
Rachelle Martini
CRDN of Minnesota
(612) 360-3607
rachelle@crdnofmn.com
Practiced Ethics for Insurance Professionals – 1 Hour
Course Objectives:
Help your employees and managers build essential skills to recognize and respond to ethical dilemmas.
Provide comprehensive training on electronic tracking and documentation that will help illuminate any unethical behavior by any party on the claim.
Ethics for Insurance Professionals – 3 Hours
Course Objectives:
Identify ethical issues of the insurance business
Explain why ethical behaviors matters for insurance professionals
Practice making ethical decisions in sales and claims situations
Textile Restoration: Don’t Be Taken to the Cleaners – 2 Hours
Course Objectives:
Understand what textile restoration is and how it differs from a retail dry cleaning operation
Learn how to lower and control the textile portion of the claims costs
Understand key benefits to the homeowner, adjuster and agent of a successfully-managed textile claim
Bed Bugs, Skunks and Other Varmints in My Closet – 1 Hour
Course Objectives:
Explain how to deal with bed bugs in bedding and other areas
Understand the complications of restoring textiles affected by skunk spray, urine, feces and blood
Comprehend the benefits of using a qualified textile restoration specialist to lower and control costs
Hoarding – An Extreme Claim Situation – 2 Hours
Course Objectives:
Examines hoarding and its impact on insurance claims
Learn to identify when and to what degree hoarding is occurring and develop skills to work with a hoarder during the claims process
Understand the savings when a professional restorer who specializes in hoarding is used
Beginner or Intermediate Textile Restoration – 2 Hours each
Course Objectives:
Beginner: Understand what textile restoration is, an how it impacts the claims process
Intermediate: Identify common damages to textiles and understand the processes for using a textile restoration specialist